Refund Policy

Last updated: August 23, 2023

Thank you for shopping at OKM Americas. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to OKM Americas, Inc., [], Charlotte, North Carolina, USA.
• Service refers to the Website.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Website refers to OKM Americas, accessible from https://www.okmamericas.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Damages and issues

Please inspect Your Order upon reception and contact Us immediately if the Goods are defective, damaged or if You receive the wrong Goods, so that We can evaluate the issue and make it right.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: info@okmamericas.com
• By phone number: 1-704-619-5519

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are unused, intact and in the original packaging
• You can provide the receipt or proof of purchase

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

OKM Americas, Inc.
600 Towne Centre Blvd.
Suite 306
Pineville, NC 28134
USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refunds

We will notify You once We have received and inspected Your returned Goods, and let you know if the refund was approved or not. If approved, We will reimburse You no later than 10 business days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Please take into account that it can take some time for Your bank or credit card company to process and post the refund. If more than 15 business days have passed since We have approved Your return, please contact Us.

Contact Us

If You have any questions about Our Returns and Refunds Policy, please contact Us:

• By email: info@okmamericas.com
• By phone number: 1-704-619-5519